Return & Refund Policy

We have a 10-day return policy, which means you have 10 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition as you received it

  • Unused or unworn, with tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:
support@hidesbay.com

Once your return request is approved, items must be sent to the following address:

Ground Floor, 376/E Tehsil Street
Bannu Cantonment, Khyber Pakhtunkhwa
Pakistan – 28100

If your return is accepted, we will provide you with a return shipping label along with instructions on how and where to send your package.
Please note: Items sent back without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at support@hidesbay.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized products

  • Sale items

  • Gift cards

We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The fastest way to get the item you want is to return the original item.
Once your return is approved, you can place a new order separately for the replacement item.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at:
hidesbayco@gmail.com